Privacy Policy – How 92 Bet Pakistan Protects Your Data

This Privacy Policy describes how 92 Bet ("the Platform", "we", "us", "our") collects, uses, stores and protects the personal information of users ("you", "the Player") who register accounts, visit the website or use any service offered through 92 Bet. It applies to all players based in Pakistan and to anyone accessing the platform from within Pakistan.

At 92 Bet we understand that your personal data belongs to you. We treat it accordingly – collecting only what we genuinely need, keeping it secure, using it only for stated purposes and giving you meaningful control over it. This Privacy Policy is written in plain language so that any Pakistani player can understand exactly how their information is handled, without having to wade through pages of legal jargon.

This Policy should be read alongside our Terms and Conditions and Responsible Gaming policy, both of which are incorporated by reference. By registering an account on 92 Bet you confirm that you have read and understood this Privacy Policy and that you consent to the collection and use of your data as described within it.

92 Bet collects the minimum personal data necessary to operate the platform, process payments and comply with legal obligations. The categories of data we may collect include:

Identity and Contact Information

• Full name as it appears on your Pakistani CNIC or passport
• Date of birth (to verify you are 18 or older)
• Pakistani mobile phone number registered in your name
• Email address
• Residential address (for verification purposes where required)
• CNIC number or copy (for enhanced verification requests only)

Account Activity Data

• Username and encrypted password hash
• Login timestamps, session duration and IP address at time of login
• Device type, operating system and browser used to access the platform
• Game history, bet history and wagering activity
• Customer support conversation records
• Bonus and promotion participation records

Financial Data

• Easypaisa or JazzCash account number associated with your registered mobile number
• NayaPay or SadaPay account identifiers where applicable
• Bank account IBAN for IBFT transfers
• Last four digits and card type for Visa/Mastercard transactions (full card numbers are not stored by 92 Bet)
• Transaction history including deposit amounts, withdrawal amounts, dates and reference numbers

Data is collected by 92 Bet through several channels depending on the nature of the information:

Directly from you: When you register an account, complete a verification form, make a deposit or withdrawal, contact customer support, respond to a survey or participate in a promotion, you provide data to us directly. This is the primary source of your identity and contact information.

Automatically through platform use: When you log in, browse games, place bets, navigate between pages or interact with any feature of 92 Bet, our systems automatically record technical data including your IP address, device identifier, session timestamps and interaction logs. This data is collected through server logs and first-party cookies.

From payment processors: When you make a deposit or withdrawal via Easypaisa, JazzCash, NayaPay, SadaPay, IBFT or card payment, the relevant payment processor shares transaction confirmation data with us. This is limited to what is necessary to match the transaction to your account and confirm its status. We do not receive your full payment credentials from these processors.

From verification service providers: Where age verification or identity verification is required, we may use third-party services to cross-check the information you have provided. These services return a verification result and do not share your raw identification documents with 92 Bet beyond what is necessary for verification.

92 Bet uses your personal data only for the following purposes. Where a legal basis is required, it is noted alongside each purpose:

• Account creation and management – To register your account, verify your identity and age, maintain your account settings and provide you with access to the platform. (Contractual necessity)
• Payment processing – To process deposits and withdrawals through your chosen payment method, reconcile transactions and prevent payment fraud. (Contractual necessity)
• Customer support – To respond to your queries, resolve complaints, investigate disputed transactions and provide assistance with your account. (Contractual necessity / Legitimate interest)
• Security and fraud prevention – To detect and prevent unauthorised account access, multi-accounting, bonus abuse, payment fraud and money laundering. (Legitimate interest / Legal obligation)
• Responsible gaming – To monitor for signs of problem gambling behaviour, apply protective limits where required and comply with responsible gaming obligations. (Legal obligation / Legitimate interest)
• Legal and regulatory compliance – To meet anti-money laundering (AML), know-your-customer (KYC) and other legal obligations applicable to online gaming operations. (Legal obligation)
• Platform improvement – To analyse aggregated and anonymised usage patterns in order to improve the games, features and performance of the 92 Bet platform. (Legitimate interest)
• Communications – To send you transactional notifications such as deposit confirmations, withdrawal approvals and security alerts. With your consent, to send you information about promotions and offers. (Consent for marketing; contractual necessity for transactional)

92 Bet does not sell your personal data. We share data only with the following categories of recipient and only to the extent necessary for the stated purpose:

• Payment processors – Easypaisa, JazzCash, NayaPay, SadaPay, IBFT-connected banks and card processing partners receive the minimum data required to execute your deposit or withdrawal transaction. These processors operate under their own privacy policies and security standards.
• Identity verification providers – Where KYC verification is required, accredited identity verification partners may process your identification documents under strict data processing agreements. Documents are not retained by these providers beyond the verification process.
• Fraud prevention and security services – Specialised services that analyse transactional patterns and device fingerprints to detect fraud and money laundering may process limited technical data from your account for this purpose.
• Game software providers – Providers of casino games, crash games and other game software hosted on 92 Bet may receive session and outcome data necessary to operate their games. This data is anonymised where possible.
• Legal and regulatory authorities – Law enforcement agencies, financial intelligence units and other regulatory bodies may receive data where 92 Bet is required to provide it by law, court order or regulatory directive. We will inform you of such disclosures where legally permitted to do so.
• Professional advisors – Lawyers, auditors and accountants who assist in the operation of 92 Bet may access limited data under strict confidentiality obligations.

Security is not an afterthought at 92 Bet – it is built into the infrastructure from the ground up. The following technical and organisational measures are in place to protect your personal data:

• Encryption in transit: All communications between your device and our servers use TLS 1.3 / 256-bit SSL encryption. The padlock visible in your browser address bar confirms this is active whenever you are on the 92 Bet platform.
• Encryption at rest: Sensitive personal data including identification information and financial records is encrypted within our database using AES-256 encryption.
• Password hashing: Your password is never stored in readable form. It is processed through a one-way cryptographic hash function so that even internal staff cannot read it.
• Access controls: Access to personal data is restricted on a strict need-to-know basis. Staff members can only access data relevant to their specific role and all access is logged and audited.
• Two-factor authentication: 2FA is available for player accounts and is mandatory for all internal staff accounts with access to player data.
• Regular security audits: External security audits and penetration testing are conducted periodically to identify and remediate vulnerabilities before they can be exploited.
• Incident response plan: In the event of a data breach, 92 Bet has a documented incident response process. Affected players will be notified promptly and relevant authorities informed as required by law.

While we take every reasonable precaution to protect your data, no internet-connected system can provide an absolute guarantee of security. You can help protect your account by using a strong unique password, enabling two-factor authentication and never sharing your login credentials with anyone.

92 Bet uses cookies and similar tracking technologies to operate the platform correctly and to understand how players use it. A cookie is a small text file placed on your device by a website. The following types of cookies are used:

92 Bet does not use third-party advertising cookies. We do not participate in cookie-based cross-site tracking networks. You can manage or delete cookies through your browser settings at any time. Note that disabling essential cookies will prevent the platform from functioning correctly – you will not be able to stay logged in or place bets.

As a 92 Bet player you have the following rights in relation to your personal data. To exercise any of these rights, contact us at support@92bet.online with the subject line "Data Rights Request" and include your registered username. We will respond within 72 hours and complete the request within 30 days.

92 Bet keeps your personal data only for as long as it is needed for the purpose it was collected or as required by applicable law. The following retention periods apply:

• Account data (name, contact, login history): Retained for the duration of your account and deleted within 90 days of confirmed account closure, unless a legal hold applies.
• Transaction and financial records: Retained for a minimum of 7 years following the transaction date to meet financial compliance and anti-money laundering record-keeping requirements.
• Customer support records: Retained for 3 years from the date of the most recent interaction to enable dispute resolution and quality review.
• Verification documents (CNIC copies etc.): Retained for the duration of the account and for 5 years after account closure for KYC compliance purposes.
• Marketing consent records: Retained as long as the consent is active plus 3 years after withdrawal, to demonstrate compliance.
• Analytics data: Anonymised and aggregated analytics data may be retained indefinitely as it cannot be linked back to individual players.

When data is no longer required and no legal hold applies, it is securely deleted from 92 Bet systems. Deletion processes are documented and auditable.

92 Bet does not knowingly collect personal data from anyone under the age of 18. The platform is intended for adults only and registration requires confirmation that the user is 18 or older. If we discover that an account belongs to a minor, it will be immediately closed and any associated data deleted.

If you are a parent or guardian and believe your child has attempted to register an account on 92 Bet, please contact us immediately at support@92bet.online with relevant details. We will investigate and take action within 24 hours.

The 92 Bet platform does not contain links to third-party websites for commercial or advertising purposes. However, the payment services you use to deposit and withdraw funds – Easypaisa, JazzCash, NayaPay, SadaPay and banking apps – are independent platforms with their own privacy policies and practices.

92 Bet is not responsible for the privacy practices of payment processors or any other external service you use in connection with your 92 Bet account. We recommend reading the privacy policy of your payment provider to understand how they handle your financial data when you initiate a transaction.

92 Bet reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law or platform features. When material changes are made, we will notify registered players by email to the address on file and by displaying a prominent notice on the platform for at least seven days before the updated Policy takes effect.

The date at the top of this document reflects the most recent review. We encourage all players to revisit this page periodically to stay informed about how their data is being handled. Continued use of 92 Bet after a Privacy Policy update constitutes acceptance of the revised terms.

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or wish to raise a concern about how 92 Bet handles your personal information, please reach out through any of the following channels:

• Email: support@92bet.online – subject line "Privacy / Data Rights Request"
• Live Chat: Available 24/7 through the chat widget visible on every page of the 92 Bet platform

We will acknowledge all privacy-related communications within 24 hours and provide a full response within 72 hours. Complex requests such as full data exports may take up to 30 days to complete and we will keep you informed of progress during that time.

For responsible gaming concerns including self-exclusion, deposit limits and problem gambling support, please visit our Responsible Gaming page where dedicated tools and resources are available.